The statement did not provide details. However, it listed poor handling of the hostage negotiations; inadequate capability, skills, equipment and planning of the assault team; improper crowd control; inadequate training and competence of the assault team leader; and noncompliance to media relations procedures in hostage situations.
"The investigation has got to find out, what was the turning point? What happened?" Richard Gordon, chairman of the Philippine National Red Cross, said last month.
Gordon said survivors said the situation inside the bus changed dramatically toward the end of the 10-hour standoff.
"Apparently the man went berserk. He was telling everybody he was not going to harm [them]. ... He said that nobody's going to get harmed. He said that he was probably going to die, but not the hostages," he said.
Santiago said that Mendoza's family members spoke with him early in the standoff and that he appeared "very reasonable and very psychologically stable."
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